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Refund Policy

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items: - Gift cards - Virgin Hair

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.
Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, then your exchange will be processed, and replacement will be mailed within 7 days.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 2870 Peachtree Road, 609, Atlanta GA 30305, United States.
To return your product, you should mail your product to: 2870 Peachtree Road, 609, Atlanta GA 30305, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Shipping Policy
At the moment, all orders are running on a 3-5 business day processing/production time. (Please note that weekends and holidays do not count as business days). Once your order is ready you will receive an email notification that it is ready to be shipped.

Once shipped, please allow 2-3 business days to receive your order (U.S. orders) (international orders are individually based on country).

Attention: We will need extra 1-2 business days to color bundles if you order bundle color service (pricing based on request)

Please allow us 7-10 business days to prepare the products out of stock. We will inform you if the product is out of stock. Or we will help you to change your order to match your needs.

We offer to expedite order service on wig orders which will cost an extra $50. After we receive your expediting fee, your order will be finished within 5 business days and another 2-3 business days to receive it.

We use DHL/FedEx/USPS/TNT/RPX/EMS on all orders. The shipping fee is $10~$25 varying from the products' weight.

The following is the normal delivery time of the orders to different countries: Country Delivery Time United States and Canada 2-3 business days Other Countries 3-5 business days United Kingdom 6-10 business days Brazil, Military address or P.O. Box address(EMS) 15-20 business days

95% of our packages can be delivered on time. But sometimes, the exact delivery time is affected by the validity of the address you left, the carrier’s distribution network, the local customs inspection, the local weather and so on. A few of the packages will be a little delayed by these factors and I hope you can understand it. If you have a requirement in the delivery time, please leave a message in our special request box or contact us directly
As the DHL and FedEx cannot ship the package to military address or P.O. Box address, please leave your physical address and your phone number when you make an order.

If you only have the military address or P.O. Box address, we can use post office to ship it but need at least 15 business days to receive it. It will be delivered to your mailbox and please pick it up in time to avoid missing it. Please leave a message if you choose EMS Express.

Before checking out, please check carefully if your address is right as the PayPal address will become your default address if you pay with PayPal.
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