Shipping policy

At the moment, all orders are running on a 3-5 business day processing/production time. (Please note that weekends and holidays do not count as business days). Once your order is ready you will receive an email notification that it is ready to be shipped.

Once shipped, please allow 2-3 business days to receive your order (U.S. orders) (international orders are individually based on country).

Attention:

We will need extra 1-2 business days to color bundles if you order bundle color service (pricing based on request)

Please allow us 7-10 business days to prepare the products out of stock. We will inform you if the product is out of stock. Or we will help you to change your order to match your needs. 

We offer to expedite order service on wig orders which will cost an extra $50. After we receive your expediting fee, your order will be finished within 5 business days and another 2-3 business days to receive it.

We use DHL/FedEx/USPS/TNT/RPX/EMS on all orders. The shipping fee is $10~$25 varying from the products' weight.

The following is the normal delivery time of the orders to different countries:

Country	Delivery Time
United States and Canada	2-3 business days
Other Countries	3-5 business days
United Kingdom	6-10 business days
Brazil, Military address or P.O. Box address(EMS)	15-20 business days

95% of our packages can be delivered on time. But sometimes, the exact delivery time is affected by the validity of the address you left, the carrier’s distribution network, the local customs inspection, the local weather and so on. A few of the packages will be a little delayed by these factors and I hope you can understand it. If you have a requirement in the delivery time, please leave a message in our special request box or contact us directly.

Attention: 
As the DHL and FedEx cannot ship the package to military address or P.O. Box address, please leave your physical address and your phone number when you make an order.
If you only have the military address or P.O. Box address, we can use post office to ship it but need at least 15 business days to receive it. It will be delivered to your mailbox and please pick it up in time to avoid missing it. Please leave a message if you choose EMS Express.
Before checking out, please check carefully if your address is right as the PayPal address will become your default address if you pay with PayPal.